AsiaBSDCon 2009: Internet Mail — Past, Present, and (a bit of) the Future
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Management of the Difficult and Failed Airway $170.98 The first exclusive guide to the management of the difficult and failed airway — presented by a team of international experts 4 STAR DOODY’S REVIEW "The purpose is to present a consistent approach to the difficult and failed airway in all clinical settings. The potentially catastrophic consequences of failed airway management make this a vitally important goal, and the authors have produced a book that teaches how to avoid or minimize these risks….This well written book provides a well integrated approach to the management of difficult airways. It remains readable while being comprehensive. It certainly should be required reading for any clinician involved in airway management."–"Doody’s Review Service" Edited by two of the field’s luminaries, "Management of the Difficult and Failed Airway" brings together international experts who offer essential, never-before-published insights into the identification and management of difficult and failed airways. No other text has ever presented the fundamental principles of airway assessment and management, along with a consistent, case-based approach to the difficult and failed airway in all clinical settings: in the field, the emergency department, on the wards and ICU’s, and in perioperative settings. Multidisciplinary in scope, "Management of the Difficult and Failed Airway" encompasses the key areas of anesthesia, hospitalists, intensivists, emergency medicine, and paramedicine. Features: Skill-building insights that cover all devices and skills required to handle most difficult and failed airways Mnemonics and easy-to-follow algorithms in nearly every chapter Engaging chapter-ending questions and answers Logical four-section organization: devices, techniques, difficult populations, and "practical considerations" Illustrated with color photographs throughout Conversational writing style, with headings phrased as questions commonly raised by physicians and practitioners-in-training The ideal accompaniment to "The Difficult Airway Course," conducted by the editors Companion DVD with videos of airway techniques and devices |
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IT Service Management $37.49 Filled with first-hand practitioner insights in implementing ITIL(R) in a number of large organizations across industries, this book discusses the key challenges organizations experience as they try to leverage ITIL V3 to achieve desired transformations and approaches that they adopted to address those challenges. The text explains the key components needed to successfully implement, operate, and optimize ITIL service management. It includes implementation patterns, detailed plans for each of the patterns, and templates and checklists to facilitate the implementation of your transformational efforts. |
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When Genius Failed $11.99 With a new Afterword addressing today’s financial crisis A  BUSINESS WEEK  BEST BOOK OF THE YEAR In this business classic—now with a new Afterword in which the author draws parallels to the recent financial crisis—Roger Lowenstein captures the gripping roller-coaster ride of Long-Term Capital Management. Drawing on confidential internal memos and interviews with dozens of key players, Lowenstein explains not just how the fund made and lost its money but also how the personalities of Long-Term’s partners, the arrogance of their mathematical certainties, and the culture of Wall Street itself contributed to both their rise and their fall. When it was founded in 1993, Long-Term was hailed as the most impressive hedge fund in history. But after four years in which the firm dazzled Wall Street as a $100 billion moneymaking juggernaut, it suddenly suffered catastrophic losses that jeopardized not only the biggest banks on Wall Street but the stability of the financial system itself. The dramatic story of Long-Term’s fall is now a chilling harbinger of the crisis that would strike all of Wall Street, from Lehman Brothers to AIG, a decade later. In his new Afterword, Lowenstein shows that LTCM’s implosion should be seen not as a one-off drama but as a template for market meltdowns in an age of instability—and as a wake-up call that Wall Street and government alike tragically ignored. |
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Service Management For Dummies $21.99 Manage your business from a services perspective. What if technology was designed to serve the business — every time? That’s service management! Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.:; Define service — identify what the customer wants, how the business can provide it, and which technological tools will make it happen;. Who’s king? — whether you’re the IT manager or the business owner, see how to think like the customer;. Standards are key — understand the standards and best practices that can improve quality and reduce costs;. Strategically speaking — develop and implement a service management strategy;. What’s it worth? — assess the costs and return associated with service management;. Get down to business — discover how to manage data centers, support services, desktops and devices, IT security, and other business services;. See it at work — explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors. Open the book and find:.:; How the digital world has altered service;. Service management assets and tools;. Resources for best practices and standards information;. Advice for defining, creating, and maintaining a service management plan;. The six layers of service management;. How to optimize a data center;. Ideas for managing your business assets as services;. The role of virtualization and cloud computing |
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Service Management for Dummies $23.98 Manage your business from a services perspective What if technology was designed to serve the business — every time? That’s service management Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. Define service — identify what the customer wants, how the business can provide it, and which technological tools will make it happen Who’s king? — whether you’re the IT manager or the business owner, see how to think like the customer Standards are key — understand the standards and best practices that can improve quality and reduce costs Strategically speaking — develop and implement a service management strategy What’s it worth? — assess the costs and return associated with service management Get down to business — discover how to manage data centers, support services, desktops and devices, IT security, and other business services See it at work — explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: How the digital world has altered service Service management assets and tools Resources for best practices and standards information Advice for defining, creating, and maintaining a service management plan The six layers of service management How to optimize a data center Ideas for managing your business assets as services The role of virtualization and cloud computing |
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Service Chain Management $41.66 Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of, customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into and also linkages between these elements in a cohesive ICT blueprint which can be successfully applied to different service businesses. In this book, Christos Voudouris and his group together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are, based on the BT experience and on associated research and development in collaborating universities and partner companies. Service chain management is looked at both from the enterprise perspectiveperspective and from the standpoints viewpoints of the service professional and customer. The focus is on real-world challenges and how technologies can be used to overcome practical problems in a "don???t just survive, thrive " approach. The unique combination of technologies, experiences and systems, looked at from the different perspectives of service providers and users, makes this an indispensable read for managers and system architects in the service industry. |
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